Refund policy

Returns and refunds

30-day returns

You can return any camera within 30 days of the date it was delivered, for any reason, for a full refund of the price you paid. There is no restocking fee.

Holiday returns

Orders placed from November 1 to December 24, 2026 can be returned until January 15, 2027, even if that is more than 30 days after delivery.

Who pays return shipping

• Faulty, damaged in transit, or not as described: we send you a prepaid return label and refund your original shipping cost, if any.
• Changed your mind: you pay for return shipping. Use a tracked service and pack the camera well; it is your responsibility until it reaches us.

What to send back

Return the camera with everything it came with: battery, charger, SD card, strap and case. If something is missing, we may deduct its replacement cost from the refund and will tell you the amount before we do. Please remove any personal photos from the card.

How to start a return

1. Email support@retakecamera.com with your order number and the reason for the return.
2. We reply within one business day with the return address, and a prepaid label if the return is faulty or not as described.
3. Ship the camera within 7 days of receiving our instructions.

Refunds

We inspect returns within 3 business days of receiving them and refund to your original payment method. Your bank or card issuer may take 5–10 business days to show the credit. If you used a discount code, the refund is the amount you actually paid.

Exchanges

To switch grade or color, return the camera for a refund and place a new order. Email us first and we will hold a camera for you if one is in stock.

Faults after 30 days

Faults from normal use within 90 days of delivery are covered by our 90-day Limited Warranty.